The website www.mariaskorakisproducts.com is the online store for the exhibition and sale via the Internet of the products of the sole proprietorship “MARIA KORAKI”, VAT Number 049476130, Tax Office of Chios, headquartered in Chios, at 27 Afών Ralli Street (hereinafter referred to as the “Business”), whose business activity is the trade of goods. Before browsing our online store and before conducting any transaction, please ensure that you have read and accepted the following terms and conditions, which specifically apply to the use of this online store. Any use of the website implies your explicit and unconditional consent and agreement to these terms.

  1. Order and Invoicing Process

To complete an order, you add the desired products to your shopping cart and follow the on-screen steps to fill in your details (name, shipping address, contact information, etc.). After confirming the order and selecting a payment method, you will receive an email confirming your order and its details. The relevant documents (invoice or receipt) are legally issued and sent together with your order or electronically, according to your preference. All product prices include the applicable VAT.

  1. Payment Methods

We accept the following payment methods:

Credit/Debit Card: through a secure payment system during checkout.

Cash on Delivery: pay in cash upon receipt of your order (available only for deliveries within Greece).

Bank Transfer: you may pay the order amount by deposit or electronic transfer to the bank account (IBAN) provided to you.

IRIS: electronic transfer via the IRIS mobile banking service of a cooperating bank to the number 6974556784.

For more information regarding payment methods, please refer to the Payment Methods section of our website.

  1. Shipping Methods

Within Greece: We use cooperating courier companies depending on the delivery zone and the weight of the order. Delivery times are usually 1–3 business days after shipment.

International Deliveries: Orders abroad are shipped by postal services or international couriers depending on the country. Any shipping costs, customs duties, or import taxes are borne by the recipient and are described in the relevant Shipping Policy.

For more information regarding shipping times and costs, please refer to the Shipping Policy on our website.

  1. Return Policy

If you wish to return a product, you may follow the procedure described in our Return Policy. In summary, according to consumer protection legislation, you have the right to change your mind about your purchase within 14 days from receiving your order, unless the products are perishable or handmade food items (for which the right of withdrawal does not apply). In any case of defective or incorrect products, we are obliged to replace them or refund your money in accordance with the quality guarantee terms.

In the event that the customer refuses to accept delivery of the order, the customer will be responsible for the return shipping costs.

  1. Privacy Policy

Our business respects and protects the personal data of its visitors and customers in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek legislation. The data collected through the website (such as contact details, order, and payment information) are used exclusively for processing transactions, managing orders, and improving the services provided. They are not disclosed to third parties unless required for the completion of the order or by law.

For more information regarding the protection of your personal data rights, please refer to the Privacy Policy on our website.

  1. Rights and Obligations

User Rights: To browse the store, receive information about products, place orders, and request a return or replacement in case of a problem.

User Obligations: To provide true and complete information when placing an order, pay for the order on time according to the selected payment method, and receive the ordered products.

Business Obligations: To provide sufficient and accurate product information, confirm your order, issue legal documents (invoice/receipt), and ship the order promptly and in excellent condition.

  1. Limitation of Liability

Within the framework of transactions conducted through the online store, the Business shall not be liable and shall have no obligation to compensate for any damage or loss arising from order cancellations, non-execution, or delays in execution for any reason. The Business does not guarantee the availability of products displayed in the online store but informs interested customers based on maintained records regarding product availability or non-availability and undertakes to notify customers within a reasonable time in the event of any changes. In such cases, the Business bears no further liability.

The online store provides its content (e.g., information, names, photographs, illustrations), products, and services “as is.” Under no circumstances shall the Business be held civilly or criminally liable for any damages (direct, special, or consequential, including but not limited to loss of profits, data, goodwill, financial compensation, etc.) suffered by a visitor or third party due to issues related to the operation or use of the website, inability to provide services/products/information, or unauthorized interventions by third parties.

  1. Transfer of Risk

In contracts where the supplier ships goods to the consumer, the risk of loss or damage to the goods transfers to the consumer when the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the goods. However, the risk transfers to the consumer upon delivery to the carrier if the carrier was commissioned by the consumer and this option was not offered by the supplier, without prejudice to the consumer’s rights against the carrier.

  1. Intellectual Property Rights

All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, designs, texts, etc., constitutes the intellectual property of the Business and is protected under the relevant provisions of Greek law, European law, and international conventions, or constitutes the intellectual property of third parties for which the Business has obtained a license for its exclusive needs and the operation of the online store.

Any copying, transfer, or creation of derivative works based on this content, or misleading the public regarding the actual provider of the online store, is prohibited. Reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content by any means for commercial or other purposes is permitted only with prior written consent from the Business or any other copyright holder.

The names, images, logos, and distinctive features representing the online store under the trademark “mariaskorakiproducts.com” or the products/services of the Business or third parties are assets of the Business or the respective third parties and are protected under trademark laws. Their use in the online store does not grant any license or right of use to third parties.

  1. Applicable Law and Jurisdiction

These terms of use are governed by Greek law. Any dispute arising from or related to these terms shall be resolved in accordance with Greek law, and the courts of the Business’s registered seat shall have jurisdiction.

  1. User Responsibility

The user/customer agrees and undertakes to use the services, information, and data of the online store in accordance with the law and the principles of good faith and fair dealing. The user agrees not to use the online store under the trademark “Maria’s Koraki Products” for:

Sending, publishing, emailing, or transmitting in any way any content that is illegal, causes unlawful harm to the Business or any third party, or violates confidentiality or privacy rights.

Sending, publishing, emailing, or transmitting any content that offends morals, social values, minors, etc.

Sending, publishing, emailing, or transmitting content for which users do not have the legal right to transmit under the law or existing agreements (such as internal, proprietary, or confidential information).

Sending, publishing, emailing, or transmitting content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties.

Sending, publishing, emailing, or transmitting material containing software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or impair computer software or hardware.

Intentional or unintentional violation of applicable laws or regulations.

Harassment of third parties in any way.

Collection or storage of personal data relating to other users.

  1. Hyperlinks to mariaskorakiproducts.gr

The hyperlinks included in the online store may lead to pages within the store or, in some cases, redirect users to third-party websites. These linked websites are not under the control of the Business, and the Business bears no responsibility for the content of such websites or any links contained therein, nor for any changes or updates to such websites.

The Business is not responsible for internet broadcasts or any form of transmission received from linked websites. These links are provided solely for user convenience, and their inclusion does not imply approval or endorsement of their content by the Business.

  1. Amendments to Terms

The Business reserves the right to modify these terms of use at any time. Any changes will be posted on this page and will take effect immediately upon publication. We recommend that you regularly check for updates to the terms. Continued use of the website after modifications constitutes acceptance of the updated terms.